Certificate in Generation Gaps - Online CPD Accredited Training Course

Certificate in Generation Gaps - Online CPD Accredited Training Course

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

Study method - Online, self-paced (4-6 study hours)

Course format - Online (24/7 access), modular

Course Duration - Part-time (1 year access)

Qualification - Certificate of completion

Course Delivery – via desktop PC/MAC, laptops, tablets or smart phones

Course accreditation

The content of this online training course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Course aims

The generation gaps workshop will help participants understand the various generations present at work, and understand what motivates them and dealing with them on a daily basis. Both the young and older workers will have many ideas to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps - generation gaps at work will help you become a better manager or co-worker.

Course objectives

The objectives of this generation gaps online course are to:

• History behind generation gaps
• What are traditionalists
• What are baby boomers
• What are Generation Xers
• What are Generation Yers
• Differences between each type of generation
• Finding common ground among the generations
• Conflict management
• Leveraging the benefits of generation gaps at work

What’s covered in this course?

This online generation gaps course covers the following:

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: History

• What Generations Exist in the Workplace
• What Defines a Generation?
• What This Means In Our Workplace?

Module Three: Traditionalist

• Their Background
• Their Characters
• Their Working Style

Module Four: Baby Boomers

• Their Background
• Their Characters
• Their Working Style

Module Five: Generation X"s

• Their Background
• Their Characters
• Their Working Style

Module Six: Generation Y"s (Millennial)

• Their Background
• Their Characters
• Their Working Style

Module Seven: Differentiations Between Generations

• Background
• Attitude
• Working Style
• Life Experience

Module Eight: Finding Common Ground

• Adopting A Communication Style
• Creating An Affinity Group
• Sharing Knowledge

Module Nine: Conflict Management (I)

• Younger Bosses Managing Older Workers
• Avoid Turnover with a Retention Plan
• Breaking Down the Stereotypes

Module Ten: Conflict Management (II)

• Embrace The Hot Zone
• Treat Each Other As A Peer
• Create a Succession Plan

Module Eleven: The Power of 4

• Benefits of Generation Gaps
• How to Learn From Each Other
• Embracing the Unfamiliar

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

What is the generation gap at work?

Four, and possibly five, generations work side-by-side in today’s workplaces:

1. Veterans (born 1930–1945),
2. Baby Boomers (1946– 1964),
3. Generation Xers (1965–1976),
4. Generation Yers (1977- 1990), and
5. Millennials (born since 1991)

Although each person is an individual with his/her own personality, shared experiences shaped the generations and influenced their work styles. Recognising the strengths and values of each one promotes respect for diversity and fosters cohesiveness within the workplace.

Why choose our online training courses?

All our e-learning courses can be accessed on any electronic/computerised device. You can study at work or at home, in your own time and at your own pace!

1. Easy to follow and understand
2. Only 4 to 6 hours recommended study time
3. 1 year access to course & learning materials
4. Access your course anytime, anywhere & on any device
5. Complete course on desktop computer, laptop, tablet or smartphone
6. Additional references and downloadable materials available

Certificate in Generation Gaps - Online CPD Accredited Training Course

Our leadership, management and soft skills e-learning courses are suitable for those looking to improve their skills and advance their career.

Access to desktop, laptop, tablet or smartphone device.

Our management, leadership and online courses range from introductory modules at Level 1 to advanced and expert modules up to Level 6

All our e-learning modules count towards CPD hours for professionals in various sectors to meet mandatory and statutory requirements

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